Returns & Exchanges
We want you to be completely satisfied with your purchase of Silent Pool Gin; however, due to the nature of our food and beverage products, we can only accept returns for items that are damaged, faulty, or unopened within 14 days of delivery.
Contact Support
Email our customer service team with your order number and a brief explanation of why you need to return the product.
Documentation
If your bottle arrived damaged or leaking, please include clear photographs of the packaging and the product to expedite your claim.
Return Authorization
Once approved, we will provide you with a return shipping label and instructions on how to safely package your spirits for transit.
Refund Processing
After we receive and inspect your returned item, we will process your refund or dispatch a replacement bottle within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing