Frequently Asked Questions
Everything you need to know about our handcrafted spirits.
Where is Silent Pool Gin produced?
Every bottle of Silent Pool Gin is handcrafted and bottled at our distillery located on the Albury Estate in the heart of the Surrey Hills, England.
What is the delivery timeframe for my order?
We offer standard delivery within 3-5 working days. Express shipping options are available at checkout for those who need their spirits arrived sooner.
Do you offer international shipping?
Currently, we ship directly to addresses within the United Kingdom. For international inquiries, please check our 'Stockists' page to find a local distributor in your country.
Can I return a bottle if I change my mind?
We accept returns on unopened and undamaged bottles within 14 days of delivery. Please contact our customer service team to initiate the return process.
Are your products suitable for vegans?
Yes, Silent Pool Gin and the majority of our spirit range are vegan-friendly as we do not use any animal-derived fining agents during the distillation process.
Is your packaging sustainable?
We are committed to the environment; our signature glass bottles are fully recyclable, and we use eco-friendly, plastic-free cardboard packaging for all shipping.